Frequently Asked Questions
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Who do I contact for order related inquiries?
You can email email@example.com and we will help you out ASAP.
FARM PICK UP
Pre-order online or shop in-person on our farm located at 1271 Reidsville Rd, Ayr, Ontario.
Taproom & Retail Hours
FREE LOCAL DELIVERY
On orders of $45 or more before tax delivered weekly (on select days) to Brantford, Paris, Brant, Waterloo Region, Guelph Area and of course Ayr.
WEDNESDAYS - BRANT AREA
FRIDAYS - WATERLOO REGION & GUELPH AREA
- New Hamburg
- New Dundee
- St. Jacobs
SATURDAYS - OVERFLOW
If we reach our max # of deliveries for Friday, we will add Saturday as a second delivery day for Waterloo Region & Guelph Area.
Orders must be placed by 7:00 PM the day before your areas delivery day. For example, if your areas delivery day is Friday you have until 7pm Thursday to submit your order. Orders placed after this time may be delivered the following week.
Local area deliveries are delivered by Willibald staff in our Willibald branded vehicle. We cannot provide an exact delivery window at this time, however, orders will be at your door by 9pm.
DIRECT DELIVERY - $10 FLAT RATE
On orders of $45 or more before tax delivered weekly or biweekly to select areas listed below. We use a third party delivery service called Kwiksave for this delivery option.
WEEKLY - GTA & DURHAM
- Richmond Hill
BIWEEKLY - HAMILTON & HALTON
Our new biweekly schedule will begin Wednesday, April 13, 2022. The next delivery day for this area will be April 27, 2022 and every two weeks after.
- Stoney Creek
Orders must be placed by 7:00 PM the day before your areas delivery day. Orders received past the deadline will be delivered the following week.
Please make sure to include your name, address, unit # and buzzer # (if applicable), email, phone number, and delivery instructions when placing your order.
You will receive a notification from us when your order has left the farm and a notification from our partners at Kwiksave when you can expect the delivery.
19+ verification is required by law for all alcohol deliveries.
What delivery service are you using for the GTA, Halton, Hamilton & Durham?
Kwiksave. You can expect your delivery between the hours of 10am and 9pm.
What delivery service are you using for Waterloo Region, Guelph, Brantford/Paris, Ayr, Elora, Fergus?
Our in-house delivery team!
Applies to Willibald Spirits, Willibald merch and some friends of the farm products. The cost of shipping is calculated at checkout using Canada Post. 19+ verification is required on all shipments.
We DO NOT ship our beer via Canada Post or any other courier service. Beer is available through our direct delivery program only.
How long will you hold my order?
Two-weeks! You have two-weeks from the date of purchase to pick up your order. If you do not come to retrieve your order we will refund you.
Why am I required to buy a food item "WilliTreat" when purchasing spirits & friends of the farm products?
Legally, all sales of spirits and/or friends of the farm products (beers, ciders & wines MUST be accompanied by a food item. Willibald beer is exempt from this requirement.
Why don't you sell single cans?
We prefer to sell in 4-packs.
Do you sell kegs?
We do not.
What if I’m not home for the delivery?
Beer & spirit deliveries must be received by someone 19 or older. If you are not home, we will call the phone number on the order and make arrangements. If we cannot reach you, we will bring your order back to the farm to keep your items cold.
Where the f*** is Ayr?
Ayr is located in the Township of North Dumfries in the Regional Municipality of Waterloo. You can find us at 1271 Reidsville Rd, Ayr, ON N0B 1E0. Look for our entrance between the pines.
Do you ship across Canada?
Unfortunately, we are not allowed to ship beer to other provinces. If you want to change this, you can contact your provincial representative and let them know!
Do you rent out your space for private events or weddings?
We are not accepting new private bookings at this time.
We have questions about the restaurant, where do we find answers?