FAQ

HOW TO BUY OUR BEER

Who do I contact for order related inquiries?
You can email orders@drinkwillibald.com and we will help you out ASAP.  

FARM PICK UP
Pre-order online or shop in-person on our farm located at 1271 Reidsville Rd, Ayr, Ontario. 

Hours:  Tuesday- Thursday, noon - 6 PM,
              Friday & Saturday, noon - 8 PM
              Sunday, noon - 6 PM

WEEKLY THURSDAY DELIVERY
 
$10 flat-rate on orders of $45 or more before tax. Delivered every-week on Thursday across the GTA, Halton, Hamilton and Durham. 
Orders must be placed by 7:00 PM on Wednesday for same week delivery. 

Please make sure to include your name, address, unit # and buzzer # (if applicable), email, phone number, and delivery instructions when placing your order. 

FREE LOCAL DELIVERY
On orders of $45 or more before tax. Delivered every Friday or Saturday to Waterloo Region, Guelph Area, Brantford & Paris, and Ayr. Click here for details.

Note for Waterloo Region: If we max our number of deliveries for Friday we will inform you and bump your order to be delivered Saturday. 

Our updated delivery schedule is as follows: 

THURSDAYS

GTA

  • Brampton
  • Concord/Vaughan
  • Etobicoke
  • Markham
  • Mississauga
  • Richmond Hill
  • Scarborough
  • Toronto

HALTON REGION

  • Oakville
  • Burlington
  • Milton
  • Georgetown

HAMILTON REGION

  • Ancaster
  • Dundas
  • Hamilton
  • Stoney Creek
  • Waterdown

DURHAM REGION

  • Pickering
  • Ajax
  • Whitby
  • Oshawa

    FRIDAYS

    WATERLOO REGION

    • Kitchener
    • Waterloo 
    • Cambridge
    • Ayr
    • New Hamburg
    • New Dundee
    • Baden
    • St. Jacobs
    • Elmira

    SATURDAYS

    WATERLOO REGION

    • Kitchener
    • Waterloo 
    • Cambridge
    • Ayr
    • New Hamburg
    • New Dundee
    • Baden
    • St. Jacobs
    • Elmira

    BRANTFORD & PARIS

    • Brantford 
    • Paris

    GUELPH AREA

    • Guelph
    • Elora
    • Fergus 
    • Belwood
    • Rockwood

    Local area deliveries are delivered by Willibald staff in our Willibald branded vehicle. We cannot provide an exact delivery window at this time, however, orders will be at your door by 7 PM. 

    19+ verification is required by for all alcohol deliveries.  

    What delivery service are you using for the GTA, Halton, Hamilton & Durham? 
    Kwiksave. You can expect your delivery between the hours of 10 AM and 8 PM. 

    What delivery service are you using for Waterloo Region, Guelph, Brantford/Paris, Ayr, Elora, Fergus? 
    Our in-house delivery team! 

    EXPEDITED SHIPPING
    Applies to Willibald Spirits, Willibald merch and some friends of the farm products. The cost of shipping is calculated at checkout using Canada Post. 19+ verification is required on all shipments. 

    We DO NOT ship our beer via Canada Post or any other courier service. Beer is available through our direct delivery program only.  

    How long will you hold my order?
    Two-weeks! You have two-weeks from the date of purchase to pick up your order. If you do not come to retrieve your order we will refund you. 

    Why am I required to buy a food item when purchasing spirits & friends of the farm products?
    Legally, all sales of spirits and/or friends of the farm products (beers, ciders & wines MUST be accompanied by a food item. Willibald beer is exempt from this requirement.

    Why don't you sell single cans?
    We prefer to sell in 4-packs. 

    How do I get your beer if I don’t live in one of your delivery areas? 
    You have a few options: on-farm pickup (Wed-Sat, noon - 6 PM, Sun, noon-5 PM) or deliver to a friend in one of our delivery areas. 

    What if I’m not home for the delivery? 
    Beer & spirit deliveries must be received by someone 19 or older. If you are not home, we will call the phone number on the order and make arrangements. If we cannot reach you, we will bring your order back to the farm to keep your items cold. 

    Where the f*** is Ayr?
    Ayr is located in the Township of North Dumfries in the Regional Municipality of Waterloo. You can find us at 1271 Reidsville Rd, Ayr, ON N0B 1E0. Look for our entrance between the pines. 

    Do you ship across Canada? 
    Unfortunately, we are not allowed to ship beer to other provinces. If you want to change this, you can contact your provincial representative and let them know! 

     

    RESTAURANT FAQ 

    As of June 11, 2021, outdoor dining is again available and we're excited to host you in our brand new biergärten! Check out our menu here

    We are getting back into the swing of things, so please be patient and considerate that we are doing our very best! 


    Will you be taking reservations?
    Walk-in only for now. Our new tent fits up approximately 50 guests with the current restrictions on group size. To check table availability and see if there is a wait, give us a call at 226-556-9941. 

    Our biergärten hours are Fridays & Saturdays,  noon - 6 PM and Sundays, noon-6 PM. 

    Is your dining room open? 
    No! 

    Is your biergärten pet-friendly?
    Yes. As long as your pet is friendly, they are welcome on the patio. The only thing we ask is to please keep your pet off the table.

    How many people can I bring?
    We will accommodate groups up to 4 according to Ontario's "reopening plan". Parties larger than 4 not within the same household (ID will be required as proof if the person(s) are not children) will not be permitted to sit together. This is non-negotiable. 

    What precautions are you taking to maintain social distance?
    Following recommendations provided by the Ontario Government we will be taking the following precautions:

    1. All tables will be placed a minimum of 6ft apart, 
    2. masks are mandatory for entrance into the building,
    3. and the washroom area is limited to 3-guests at a time (families with young children excluded).
    4. We also encourage guests to do their best in maintaining physical distance when passing through the patio area. 

    Is your space available for events? 
    We accept a small number of events each year. If you're interested in hosting your event with us, email events@drinkwillibald.com. Please note, we are not currently accepting new bookings due to the COVID-19 restrictions. 

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