FAQ

HOW TO BUY OUR BEER 

Who do I contact for order related inquiries?
You can email orders@drinkwillibald.com and we will help you out ASAP.  

FARM PICK UP
Pre-order online or shop in-person on our farm located at 1271 Reidsville Rd, Ayr, Ontario. 

Hours:  Tuesday- Thursday, noon - 6 PM,
              Friday & Saturday, noon - 8 PM
              Sunday, noon - 6 PM

WEEKLY THURSDAY DELIVERY 

*Beginning the week of Aug. 23, 2021 our weekly delivery for Halton & Hamilton will change to Wednesdays while the GTA and Durham will remain on Thursdays.*


 
$10 flat-rate on orders of $45 or more before tax. Delivered every-week on Wednesday across the Hamilton & Halton areas and on Thursday across the GTA and Durham. 
Orders must be placed by 7:00 PM the day before your areas delivery day. 

Please make sure to include your name, address, unit # and buzzer # (if applicable), email, phone number, and delivery instructions when placing your order. 

FREE LOCAL DELIVERY
On orders of $45 or more before tax. Delivered every Friday or Saturday to Waterloo Region, Guelph Area, Brantford & Paris, and Ayr. Click here for details.

Note for Waterloo Region: If we max our number of deliveries for Friday we will inform you and bump your order to be delivered Saturday. 

Our updated delivery schedule is as follows: 

WEDNESDAYS

HALTON REGION

  • Oakville
  • Burlington
  • Milton
  • Georgetown

HAMILTON REGION

  • Ancaster
  • Dundas
  • Hamilton
  • Stoney Creek
  • Waterdown

THURSDAYS

GTA

  • Brampton
  • Concord/Vaughan
  • Etobicoke
  • Markham
  • Mississauga
  • Richmond Hill
  • Scarborough
  • Toronto

    DURHAM REGION

    • Pickering
    • Ajax
    • Whitby
    • Oshawa

      FRIDAYS

      WATERLOO REGION

      • Kitchener
      • Waterloo 
      • Cambridge
      • Ayr
      • New Hamburg
      • New Dundee
      • Baden
      • St. Jacobs
      • Elmira

      SATURDAYS

      WATERLOO REGION

      • Kitchener
      • Waterloo 
      • Cambridge
      • Ayr
      • New Hamburg
      • New Dundee
      • Baden
      • St. Jacobs
      • Elmira

      BRANTFORD & PARIS

      • Brantford 
      • Paris

      GUELPH AREA

      • Guelph
      • Elora
      • Fergus 
      • Belwood
      • Rockwood

      Local area deliveries are delivered by Willibald staff in our Willibald branded vehicle. We cannot provide an exact delivery window at this time, however, orders will be at your door by 7 PM. 

      19+ verification is required by for all alcohol deliveries.  

      What delivery service are you using for the GTA, Halton, Hamilton & Durham? 
      Kwiksave. You can expect your delivery between the hours of 10 AM and 9 PM. 

      What delivery service are you using for Waterloo Region, Guelph, Brantford/Paris, Ayr, Elora, Fergus? 
      Our in-house delivery team! 

      REGULAR/EXPEDITED SHIPPING
      Applies to Willibald Spirits, Willibald merch and some friends of the farm products. The cost of shipping is calculated at checkout using Canada Post. 19+ verification is required on all shipments. 

      We DO NOT ship our beer via Canada Post or any other courier service. Beer is available through our direct delivery program only.  

      How long will you hold my order?
      Two-weeks! You have two-weeks from the date of purchase to pick up your order. If you do not come to retrieve your order we will refund you. 

      Why am I required to buy a food item when purchasing spirits & friends of the farm products?
      Legally, all sales of spirits and/or friends of the farm products (beers, ciders & wines MUST be accompanied by a food item. Willibald beer is exempt from this requirement.

      Why don't you sell single cans?
      We prefer to sell in 4-packs. 

      Do you sell kegs? 
      We do not. 

      What if I’m not home for the delivery? 
      Beer & spirit deliveries must be received by someone 19 or older. If you are not home, we will call the phone number on the order and make arrangements. If we cannot reach you, we will bring your order back to the farm to keep your items cold. 

      Where the f*** is Ayr?
      Ayr is located in the Township of North Dumfries in the Regional Municipality of Waterloo. You can find us at 1271 Reidsville Rd, Ayr, ON N0B 1E0. Look for our entrance between the pines. 

      Do you ship across Canada? 
      Unfortunately, we are not allowed to ship beer to other provinces. If you want to change this, you can contact your provincial representative and let them know! 

      We have questions about the restaurant, where do we find answers?
      CLICK HERE

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